Role
Location
Description
Receptionist/Customer Service Representative
Job Description
Must possess good critical thinking and problem-solving skills, compassion, a positive attitude, follow through and excellent communication and teamwork skills. Multi-tasking and accepting constructive criticism is essential. Punctuality is expected.
This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.
Essential duties and responsibilities:
- Provide excellent customer service.
- Collect payments, post payments, verify invoices.
- Financial updates to clients with hospitalized horses. Includes collecting additional deposits as necessary and assist clients with billing questions.
- Manage invoicing, monthly collections, and postings of wellness plan.
- Communicate with clients regarding unpaid invoices.
- End of Day and end of month reporting.
- Delinquent collections and write offs.
- Answer and triage phone calls.
- Schedule and confirm appointments along with printing appointment schedules.
- Maintain proper client and patient information in practice management software (HVMS).
- Assist in paperwork regarding patient care, wellness plans, and financial contracts.
- Relay appropriate information to/from clients to doctors and/or management.
- Prepare and track samples for shipping.to all labs.
- Get approval and submit online pharmacy prescription requests.
- Maintain/order office supplies.
- Maintain a neat and orderly front office along with ordering and stocking items from Staples account.
Qualifications:
- Associates Degree
- At least 3 years of customer service job-related experience.
- Excellent math and writing skills.
- Computer skills: Able to use Windows based computer system, email, practice management software (HVMS), word-processing and excel.
- Detail oriented and self-motivated.
- Equine knowledge base.
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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